Service Cloud

Features made for
interaction count

Use advanced AI to combine support channels, automate workflows, and provide better experiences at scale.

User & Permission Management

NexTelco’s User & Permission Management system provides robust access controls that enable you to manage user roles, permissions, and security settings effectively.

  • User Account Management

  • User Activity Tracking

  • Role-Based Access Control

  • Access Permissions

TTS (Text-to-Speech) Features

NexTelco’s TTS technology offers a powerful way to transform written text into natural-sounding speech, enabling businesses to automate voice communication, enhance customer service, and ensure accessibility.

  • Multilingual Support

  • TTS for Accessibility

  • Natural-Sounding Voices

  • API Integration

Custom Telecom Solutions

At NexTelco, we understand that every business has unique communication needs. That’s why we offer custom telecom solutions tailored to your specific requirements. Whether you need a bespoke communication system or specialized integration with your existing tools, our team is here to help.

Messaging

NexTelco’s Messaging service provides businesses with a powerful platform to handle all aspects of chat communication.

  • Global Delivery

  • Two-Way Communication

  • Automated Alerts & Notifications

  • Respond on the go

Calls Management

Our system empowers businesses with the tools needed to effectively manage all voice communications.

  • Call Forwarding

  • Do Not Disturb Mode

  • Call Recording

  • Reporting

Dialer

Call any customer with the click of a button.

  • global calls

  • Click-to-call

  • All calls in one Place

  • Call Transfer & Hold

Voicemail Management

Stay connected with your customers even when you’re unavailable. NexTelco’s Voicemail Management system ensures that no call goes unanswered, providing you with customizable voicemail features, real-time notifications, and seamless access to messages from anywhere.

  • Voicemail Routing

  • Inbound & Outbound Call Management

  • Voicemail Transcription

  • Voicemail Archiving & History

Advanced Call Center Solutions

Our advanced call center solutions are designed to streamline your customer support and sales operations. Whether you’re managing inbound or outbound calls, our platform offers a comprehensive set of tools to enhance your call center’s efficiency.

  • Contact Center Analytics

  • Inbound & Outbound Call Management

  • CRM Integration

Notifications & Alert System

Improve communication efficiency and ensure timely responses with our advanced notification solutions tailored to meet the needs of your business.

  • Missed Call Notifications

  • Voicemail Alerts

  • Campaign Performance Alerts