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Extensions
Active phone number
search and purchase
How to Manage Extensions in NextelcoAI
Extensions allow you to streamline your communication processes by creating additional numbers or sub-lines linked to your main phone number. Follow these steps to add and manage extensions in the NextelcoAI dashboard.
Steps to Add and Manage Extensions
1. Log in to Your Account
Ensure you are logged in to your NextelcoAI account.
2. Navigate to the Extensions Section
- On the left-hand menu, locate and click on Phone Numbers.
- Under this section, select Extensions.
3. Add a New Extension
- Click the Add New Extension button.
- Fill in the required details:
- Number: Enter the extension number.
- Name: Provide a name for the extension.
- Password: Set a secure password.
4. Configure Extension Settings
- Set the Outbound Caller ID by selecting the linked phone number.
- Specify the Directory Listing details: enter first and last name and check visibility if you want it listed.
- Enter the first and last name.
- Check the visibility box if you want this contact listed in the system’s directory.
5. Save the Extension
- Click the Create button to save the new extension.
6. Manage Existing Extensions
- Use the Actions button next to an extension to edit, deactivate, or delete it.
- Adjust individual settings as needed, such as voicemail preferences or directory visibility.
Add New Contact
View Contacts
How to Add a New Contact List
Steps to Add New Contact List
1. Log in to Your Account
Ensure you are logged in to your NextelcoAI account.
2. Navigate to Contacts > Contact Lists
3. Click the Add New button on the top right.
4. Fill in the following fields:
- List Name: Enter a name for your new contact list.
5. Choose How to Add Contacts to the list:
- Import File: Upload a .CSV file. Ensure your file matches the provided template.
- Add Manually: Enter contact details individually.
6. Click Save to create your new contact list.
Campaign Listing and filter
New SMS Campaign
How to Access the Campaign List
Steps to access the campaign list
1. Log in to your NextTelco account
2. Navigate to the left-hand menu and select Marketing > SMS > Campaigns
3. Click on Voicemail and then select Audio Files.
4. The campaign list will appear on your screen, displaying the following details for each campaign:
- Name
- Status (Draft, Scheduled, Sent, etc.)
- Created By
- Delivery Date
- Sent Messages
- If no campaigns have been created yet, the list will show “No Campaigns Yet.”
5. Using the Advanced Filter
The Advanced Filter helps you quickly locate specific campaigns based on multiple criteria. Here’s how to use it:
- Open the Filter Panel:
- Click the Filter button on the right-hand side of the campaign list.
- Set Filter Criteria:
- Status: Choose the campaign’s status from the dropdown menu (e.g., Draft, Scheduled).
- Created By: Select the creator of the campaign.
- Date Range: Use the From and To fields to specify a start and end date.
- Apply Filters:
- Once you’ve entered the filter criteria, click Filter.
- The list will update to show only the campaigns matching your selection.
- Reset Filters:
- To clear the filters and view all campaigns again, click Reset.
Voicemail Logs
AI Text to Speech
AI Clone
Upload New Audio File
Audio Files Listing and Filter
New Voicemail Campaign
Campaigns Listing and Filter
How to View and Manage Voicemail Logs in NextelcoAI
Voicemail Logs provide a detailed overview of your voicemail campaigns and individual messages. Follow the steps below to access and manage your voicemail logs.
Steps to Access Voicemail Logs
1. Log in to Your NextelcoAI Account
2. Navigate to the Voicemail Logs Section
- From the left-hand menu, go to Marketing > Voicemail > Logs.
- You will see a list of voicemail logs displayed.
3. Search for Specific Logs
- Use the search bar at the top to find logs by contact or campaign name.
- Apply filters by clicking on the Filter button to narrow results based on criteria like date or status.
4. Export Voicemail Logs
- Click on CSV Export to download a file of your voicemail logs for offline use.
5. Review Log Details
- Each entry includes the following:
- From: The sender’s number.
- To: The recipient’s number.
- Contact: The recipient’s name or ID.
- Duration: The length of the voicemail.
- Time: The timestamp of when the voicemail was sent.
- Campaign Name: The associated campaign.
- Recording: Access the voicemail recording (if available).
Campaigns Listing and Filter
Create New Verified Senders
Emails Templates
New Email Campaign
How to Use Email Campaigns Listing and Filtering in NextelcoAI
The Email Campaigns section allows you to manage your email marketing campaigns effectively. You can view, filter, and organize your campaigns with ease. Follow the guide below to navigate and use these features.
Steps to Access Email Campaigns
1. Log in to your NextelcoAI account
2. Navigate to the Email Campaigns Section
- From the left-hand menu, go to Marketing > Email > Campaigns.
- You will see a list of your email campaigns with the following details:
- Name: The title of the campaign.
- Status: The current state (e.g., Sent, Draft, Scheduled).
- Created By: The user who created the campaign.
- Delivery Date: The date the email campaign was sent or scheduled to be sent.
How to Use the Advanced Filter
1.Open the Filter Panel:
- Click on the Filter button in the top-right corner of the screen.
2.Filter Options
- Name: Search campaigns by their name.
- Created By: Filter by the user who created the campaign.
- Status: Choose a status (e.g., Sent, Draft, Scheduled).
- From: Select a start date to filter campaigns by creation or delivery date.
- To: Select an end date to narrow down the range.
3. Apply Filters
- Once you’ve entered the desired criteria, click Filter to apply the filters.
Call logs
Dispositions Management
Phone Blocks Management
Agents Management
Teams management
Create New Campaign
Lisitng campaigns
How to Manage Call Logs in NextelcoAI
Call logs provide a detailed record of all incoming and outgoing calls in your call center, helping you track performance, identify issues, and maintain accurate records. Here’s how you can view and manage call logs in NextelcoAI.
Steps to Manage Call Logs
1. Access the Call Logs Section
- Navigate to Services > Call Center > Call Logs from the left-hand menu.
2. View Call Logs
- The call logs table displays the following details for each call:
- From: The caller’s number.
- To: The recipient’s number.
- Agent: The agent who handled the call.
- Contact: Associated contact details (if available).
- Campaign: The campaign related to the call.
- Duration: The call duration in seconds/minutes.
- Type: Whether the call was incoming or outgoing.
- Disposition: The call’s outcome (e.g., “Answered,” “Dropped”).
- Status: Indicates if the call was completed or failed.
- Time: The date and time of the call.
3. Filter Call Logs
- Click on the Filter button to apply filters based on criteria like:
- Date range
- Call status
- Campaign
- Agent name
- Apply the filters to refine the displayed logs.
4. Export Call Logs
- Click the CSV Export button to download call log data as a CSV file for further analysis or record-keeping.
5. Adjust Rows per Page
- Use the Rows Per Page dropdown menu at the bottom of the table to customize the number of entries displayed per page.
Chat
Carrier Registration
Usage
Logs
How to Use Messaging – Chat
The Messaging – Chat feature allows you to send and receive messages to and from your contacts directly within the platform. This feature streamlines communication and provides an easy-to-use interface for managing conversations.
Steps to Start a Chat
1. Log in to your account and navigate to the Messaging section in the left-hand menu.
2. Click on Chat under the Messaging options.
3. On the Chat page, you will see the following:
- A search bar to find contacts or numbers.
- A message area on the right side of the screen for active chats.
4. To start a new chat:
- Select a Sender ID from the drop-down menu at the top of the page.
- Enter the contact’s phone number or search for an existing contact in the search bar.
- Once the contact is selected, a chat window will appear on the right.
- Type your message in the message box at the bottom right and click the Send button (paper plane icon).
Managing Chats
- Search in Chat: Use the search bar on the right to find specific messages or keywords within your current chats.
- Active Chats: View ongoing conversations in the chat area.
- No Available Contacts: If there are no contacts listed, ensure you have uploaded or saved contacts in the platform.
What is NexTelcoAI Cloud
What is NexTelcoAI WFA
What is NexTelcoAI WE
What is NexTelcoAI CE
What does NexTelcoAI do
What is NexTelcoAI
What is NexTelcoAI Cloud
NexTelcoAI Cloud is the core cloud platform within the NexTelco ecosystem—the infrastructure layer that powers business communications, AI automation, and telecom operations over the internet instead of on-premise phone systems or servers. It is publicly listed by NexTelco as the foundation of its product suite.
What NexTelcoAI Cloud does
It appears to provide businesses with cloud-based tools for managing communication and operations, including:
- Voice & Telecom Infrastructure – VoIP, SIP, virtual numbers, call routing, IVR, forwarding, queue management.
- Messaging Systems – SMS, MMS, chat, message delivery, tracking, and analytics.
- Call Center Features – Agent management, dashboards, call recording, transcription, analytics, predictive dialing.
- AI Automation – Workflow automation, triggers, routing logic, predictive actions, and business process orchestration.
- Security & User Management – Roles, permissions, activity tracking, identity controls.
- Scalable Cloud Access – Use from anywhere without needing local PBX hardware.