What’s New
See what new product features and enhancements are launched.
2026
2026
FEBRUARY 5,2026
The First-Thursday Promise
Innovation. Delivered monthly.
At NexTelco, we don’t wait for big quarterly launches. On the first Thursday of every month, we release practical product updates our customers can use right away.
February’s release continues that commitment. It reduces operational friction, improves visibility, and makes AI easier to deploy and manage at scale.
This update is rolling out to customers over the course of the week.
Automation & AI Chatbots
Automate repetitive conversations
Reduce manual work with AI chatbots that handle common questions instantly. From routing inquiries to answering FAQs, bots resolve issues in seconds—without human intervention.
Outcome: Faster response times and lower support workload.
Intelligent conversation routing
AI-powered chatbots understand intent and route conversations to the right team or agent. Customers reach the right person the first time, without long transfers or wait times.
Outcome: Improved customer satisfaction and higher first-contact resolution.
Seamless handoff to live agents
When a conversation needs a human touch, AI chatbots pass along the full context—so agents never start from scratch.
Outcome: Smoother customer experiences and more efficient support teams.
Always-on availability
AI chatbots work 24/7 across channels, including web chat, messaging, and social platforms. Customers get help anytime, even outside business hours.
Outcome: Consistent service and increased engagement around the clock.
Smarter over time
Built-in AI continuously learns from conversations, improving accuracy and automation coverage as usage grows.
Outcome: Better performance, stronger insights, and scalable automation.
2026
JANUARY 1,2026
NexTelco Support
Meet the next-generation virtual assistant built for contact center agents. NexTelco Support gives agents instant, natural-language answers to their questions—right when they need them.
With knowledge at their fingertips, agents resolve issues faster, work more efficiently, and deliver better customer experiences.
Outcome: Shorter resolution times, more productive teams, and higher customer satisfaction.
SMS Delivery Errors
Users can now see clear, detailed reasons when text messages fail to deliver. No more guesswork—just actionable insight.
Outcome: Faster troubleshooting and fewer missed messages.
Disconnect and Reconnect IVR Workflows
Easily edit your IVR by disconnecting and reconnecting specific workflow sections—without rebuilding from scratch.
Outcome: Greater flexibility and faster updates to your call flows.
Reserve Number Office Identification
Your reserved numbers list now shows which office each number is assigned to, giving you better visibility and control.
Outcome: Cleaner number management and fewer routing mistakes.
Delay Greeting Times
Set a 30-second delay greeting to keep callers engaged while they wait in the hold queue.
Outcome: A smoother caller experience and fewer abandoned calls.
