How to Manage Extensions in NextelcoAI
Extensions allow you to streamline your communication processes by creating additional numbers or sub-lines linked to your main phone number. Follow these steps to add and manage extensions in the NextelcoAI dashboard.
Steps to Add and Manage Extensions
1. Log in to Your Account
Ensure you are logged in to your NextelcoAI account.
2. Navigate to the Extensions Section
- On the left-hand menu, locate and click on Phone Numbers.
- Under this section, select Extensions.
3. Add a New Extension
- Click the Add New Extension button.
- Fill in the required details:
- Number: Enter the extension number.
- Name: Provide a name for the extension.
- Password: Set a secure password.
4. Configure Extension Settings
- Set the Outbound Caller ID by selecting the linked phone number.
- Specify the Directory Listing details: enter first and last name and check visibility if you want it listed.
- Enter the first and last name.
- Check the visibility box if you want this contact listed in the system’s directory.
5. Save the Extension
- Click the Create button to save the new extension.
6. Manage Existing Extensions
- Use the Actions button next to an extension to edit, deactivate, or delete it.
- Adjust individual settings as needed, such as voicemail preferences or directory visibility.
How to Add a New Contact List
Steps to Add New Contact List
1. Log in to Your Account
Ensure you are logged in to your NextelcoAI account.
2. Navigate to Contacts > Contact Lists
3. Click the Add New button on the top right.
4. Fill in the following fields:
- List Name: Enter a name for your new contact list.
5. Choose How to Add Contacts to the list:
- Import File: Upload a .CSV file. Ensure your file matches the provided template.
- Add Manually: Enter contact details individually.
6. Click Save to create your new contact list.
How to Access the Campaign List
Steps to access the campaign list
1. Log in to your NextTelco account
2. Navigate to the left-hand menu and select Marketing > SMS > Campaigns
3. Click on Voicemail and then select Audio Files.
4. The campaign list will appear on your screen, displaying the following details for each campaign:
- Name
- Status (Draft, Scheduled, Sent, etc.)
- Created By
- Delivery Date
- Sent Messages
- If no campaigns have been created yet, the list will show “No Campaigns Yet.”
5. Using the Advanced Filter
The Advanced Filter helps you quickly locate specific campaigns based on multiple criteria. Here’s how to use it:
- Open the Filter Panel:
- Click the Filter button on the right-hand side of the campaign list.
- Set Filter Criteria:
- Status: Choose the campaign’s status from the dropdown menu (e.g., Draft, Scheduled).
- Created By: Select the creator of the campaign.
- Date Range: Use the From and To fields to specify a start and end date.
- Apply Filters:
- Once you’ve entered the filter criteria, click Filter.
- The list will update to show only the campaigns matching your selection.
- Reset Filters:
- To clear the filters and view all campaigns again, click Reset.
How to View and Manage Voicemail Logs in NextelcoAI
Voicemail Logs provide a detailed overview of your voicemail campaigns and individual messages. Follow the steps below to access and manage your voicemail logs.
Steps to Access Voicemail Logs
1. Log in to Your NextelcoAI Account
2. Navigate to the Voicemail Logs Section
- From the left-hand menu, go to Marketing > Voicemail > Logs.
- You will see a list of voicemail logs displayed.
3. Search for Specific Logs
- Use the search bar at the top to find logs by contact or campaign name.
- Apply filters by clicking on the Filter button to narrow results based on criteria like date or status.
4. Export Voicemail Logs
- Click on CSV Export to download a file of your voicemail logs for offline use.
5. Review Log Details
- Each entry includes the following:
- From: The sender’s number.
- To: The recipient’s number.
- Contact: The recipient’s name or ID.
- Duration: The length of the voicemail.
- Time: The timestamp of when the voicemail was sent.
- Campaign Name: The associated campaign.
- Recording: Access the voicemail recording (if available).
How to Use Email Campaigns Listing and Filtering in NextelcoAI
The Email Campaigns section allows you to manage your email marketing campaigns effectively. You can view, filter, and organize your campaigns with ease. Follow the guide below to navigate and use these features.
Steps to Access Email Campaigns
1. Log in to your NextelcoAI account
2. Navigate to the Email Campaigns Section
- From the left-hand menu, go to Marketing > Email > Campaigns.
- You will see a list of your email campaigns with the following details:
- Name: The title of the campaign.
- Status: The current state (e.g., Sent, Draft, Scheduled).
- Created By: The user who created the campaign.
- Delivery Date: The date the email campaign was sent or scheduled to be sent.
How to Use the Advanced Filter
1.Open the Filter Panel:
- Click on the Filter button in the top-right corner of the screen.
2.Filter Options
- Name: Search campaigns by their name.
- Created By: Filter by the user who created the campaign.
- Status: Choose a status (e.g., Sent, Draft, Scheduled).
- From: Select a start date to filter campaigns by creation or delivery date.
- To: Select an end date to narrow down the range.
3. Apply Filters
- Once you’ve entered the desired criteria, click Filter to apply the filters.
How to Manage Automations
Step 1: Log in to NexTelcoAI
After signing in, you will be taken to the main dashboard.
At the top-left, you can see your current account/extension and the Purchase a number option.
Step 2: Check Running Campaigns
At the top of the dashboard, review the campaign notification showing the number of running campaigns.
Click the dropdown arrow to view additional campaign information.
Step 3: Select the Date Range
Use the date selector in the upper-right corner.
For example, select Today to view dashboard activity for the current day. Open the dropdown to choose another available time period.
Step 4: Navigate Through Dashboard Sections
Use the main navigation tabs to access different areas:
- Summary – View overall account performance.
- Marketing – Manage marketing activities and campaigns.
- Calls – Review and manage call activity.
- Messaging – Access messaging features and activity.
- Call Center – Manage call-center operations.
- Vendor Dashboard – Review vendor-related information.
- Test dashboard 1 – Access the configured custom dashboard.
Step 5: Review Total Calls
The Total Calls card provides an overview of your calling activity.
You can review:
- Total calls
- Outbound calls
- Inbound calls
- Voicemail
- Missed calls
- Average call duration
Click the arrow beside a metric to open more detailed call information.
Step 6: Review Total Contacts
The Total Contacts section shows your contact activity.
The New Contacts metric helps you monitor newly added contacts during the selected period.
Click the arrow to access more detailed contact information.
Step 7: Check Phone Numbers
The Phone Numbers card displays the number of phone numbers associated with your account.
Use the arrow button to access phone-number management and related options.
If you need an additional business number, use Purchase a number at the top-left.
Step 8: Monitor Latest Activities
The Latest activities panel displays recent account events.
For example, the dashboard may show a DID Management update, such as a campaign phone number being updated.
Click View details → to see additional information about recent activity.
Step 9: Use Notifications
The bell icon in the upper-right corner provides access to notifications.
Check this area for important alerts, updates, or system notifications.
Step 10: Open Settings
Click the gear icon in the upper-right corner to access available settings and configuration options.
Step 11: Access Help or Support
The circular button in the bottom-right corner can be used to access available help or support features.
How to Use Messaging – Chat
The Messaging – Chat feature allows you to send and receive messages to and from your contacts directly within the platform. This feature streamlines communication and provides an easy-to-use interface for managing conversations.
Steps to Start a Chat
1. Log in to your account and navigate to the Messaging section in the left-hand menu.
2. Click on Chat under the Messaging options.
3. On the Chat page, you will see the following:
- A search bar to find contacts or numbers.
- A message area on the right side of the screen for active chats.
4. To start a new chat:
- Select a Sender ID from the drop-down menu at the top of the page.
- Enter the contact’s phone number or search for an existing contact in the search bar.
- Once the contact is selected, a chat window will appear on the right.
- Type your message in the message box at the bottom right and click the Send button (paper plane icon).
Managing Chats
- Search in Chat: Use the search bar on the right to find specific messages or keywords within your current chats.
- Active Chats: View ongoing conversations in the chat area.
- No Available Contacts: If there are no contacts listed, ensure you have uploaded or saved contacts in the platform.
What is NexTelcoAI
NexTelcoAI appears to be an AI-powered telecom/business communications platform available as a mobile app (Android and iOS), developed by DevSolutions Group. Based on its public app listings, it is designed to help businesses manage calls, messages, voicemails, sales activity, and customer interactions from one system.
What it does
Key features described publicly include:
- AI-powered insights for call performance and user activity
- Smart call handling such as routing, voicemail transcription, and automated responses
- Unified communications for calls, messages, and voicemails
- Sales/customer management with team performance and commissions tracking
- Team collaboration by assigning calls/messages internally
- Secure & scalable tools for business use
How to Manage Extensions in NextelcoAI
Extensions allow you to streamline your communication processes by creating additional numbers or sub-lines linked to your main phone number. Follow these steps to add and manage extensions in the NextelcoAI dashboard.
Steps to Add and Manage Extensions
1. Log in to Your Account
Ensure you are logged in to your NextelcoAI account.
2. Navigate to the Extensions Section
- On the left-hand menu, locate and click on Phone Numbers.
- Under this section, select Extensions.
3. Add a New Extension
- Click the Add New Extension button.
- Fill in the required details:
- Number: Enter the extension number.
- Name: Provide a name for the extension.
- Password: Set a secure password.
4. Configure Extension Settings
- Set the Outbound Caller ID by selecting the linked phone number.
- Specify the Directory Listing details: enter first and last name and check visibility if you want it listed.
- Enter the first and last name.
- Check the visibility box if you want this contact listed in the system’s directory.
5. Save the Extension
- Click the Create button to save the new extension.
6. Manage Existing Extensions
- Use the Actions button next to an extension to edit, deactivate, or delete it.
- Adjust individual settings as needed, such as voicemail preferences or directory visibility.
How to Add a New Contact List
Steps to Add New Contact List
1. Log in to Your Account
Ensure you are logged in to your NextelcoAI account.
2. Navigate to Contacts > Contact Lists
3. Click the Add New button on the top right.
4. Fill in the following fields:
- List Name: Enter a name for your new contact list.
5. Choose How to Add Contacts to the list:
- Import File: Upload a .CSV file. Ensure your file matches the provided template.
- Add Manually: Enter contact details individually.
6. Click Save to create your new contact list.
How to Access the Campaign List
Steps to access the campaign list
1. Log in to your NextTelco account
2. Navigate to the left-hand menu and select Marketing > SMS > Campaigns
3. Click on Voicemail and then select Audio Files.
4. The campaign list will appear on your screen, displaying the following details for each campaign:
- Name
- Status (Draft, Scheduled, Sent, etc.)
- Created By
- Delivery Date
- Sent Messages
- If no campaigns have been created yet, the list will show “No Campaigns Yet.”
5. Using the Advanced Filter
The Advanced Filter helps you quickly locate specific campaigns based on multiple criteria. Here’s how to use it:
- Open the Filter Panel:
- Click the Filter button on the right-hand side of the campaign list.
- Set Filter Criteria:
- Status: Choose the campaign’s status from the dropdown menu (e.g., Draft, Scheduled).
- Created By: Select the creator of the campaign.
- Date Range: Use the From and To fields to specify a start and end date.
- Apply Filters:
- Once you’ve entered the filter criteria, click Filter.
- The list will update to show only the campaigns matching your selection.
- Reset Filters:
- To clear the filters and view all campaigns again, click Reset.
How to View and Manage Voicemail Logs in NextelcoAI
Voicemail Logs provide a detailed overview of your voicemail campaigns and individual messages. Follow the steps below to access and manage your voicemail logs.
Steps to Access Voicemail Logs
1. Log in to Your NextelcoAI Account
2. Navigate to the Voicemail Logs Section
- From the left-hand menu, go to Marketing > Voicemail > Logs.
- You will see a list of voicemail logs displayed.
3. Search for Specific Logs
- Use the search bar at the top to find logs by contact or campaign name.
- Apply filters by clicking on the Filter button to narrow results based on criteria like date or status.
4. Export Voicemail Logs
- Click on CSV Export to download a file of your voicemail logs for offline use.
5. Review Log Details
- Each entry includes the following:
- From: The sender’s number.
- To: The recipient’s number.
- Contact: The recipient’s name or ID.
- Duration: The length of the voicemail.
- Time: The timestamp of when the voicemail was sent.
- Campaign Name: The associated campaign.
- Recording: Access the voicemail recording (if available).
How to Use Email Campaigns Listing and Filtering in NextelcoAI
The Email Campaigns section allows you to manage your email marketing campaigns effectively. You can view, filter, and organize your campaigns with ease. Follow the guide below to navigate and use these features.
Steps to Access Email Campaigns
1. Log in to your NextelcoAI account
2. Navigate to the Email Campaigns Section
- From the left-hand menu, go to Marketing > Email > Campaigns.
- You will see a list of your email campaigns with the following details:
- Name: The title of the campaign.
- Status: The current state (e.g., Sent, Draft, Scheduled).
- Created By: The user who created the campaign.
- Delivery Date: The date the email campaign was sent or scheduled to be sent.
How to Use the Advanced Filter
1.Open the Filter Panel:
- Click on the Filter button in the top-right corner of the screen.
2.Filter Options
- Name: Search campaigns by their name.
- Created By: Filter by the user who created the campaign.
- Status: Choose a status (e.g., Sent, Draft, Scheduled).
- From: Select a start date to filter campaigns by creation or delivery date.
- To: Select an end date to narrow down the range.
3. Apply Filters
- Once you’ve entered the desired criteria, click Filter to apply the filters.
How to Manage Automations
Step 1: Log in to NexTelcoAI
After signing in, you will be taken to the main dashboard.
At the top-left, you can see your current account/extension and the Purchase a number option.
Step 2: Check Running Campaigns
At the top of the dashboard, review the campaign notification showing the number of running campaigns.
Click the dropdown arrow to view additional campaign information.
Step 3: Select the Date Range
Use the date selector in the upper-right corner.
For example, select Today to view dashboard activity for the current day. Open the dropdown to choose another available time period.
Step 4: Navigate Through Dashboard Sections
Use the main navigation tabs to access different areas:
- Summary – View overall account performance.
- Marketing – Manage marketing activities and campaigns.
- Calls – Review and manage call activity.
- Messaging – Access messaging features and activity.
- Call Center – Manage call-center operations.
- Vendor Dashboard – Review vendor-related information.
- Test dashboard 1 – Access the configured custom dashboard.
Step 5: Review Total Calls
The Total Calls card provides an overview of your calling activity.
You can review:
- Total calls
- Outbound calls
- Inbound calls
- Voicemail
- Missed calls
- Average call duration
Click the arrow beside a metric to open more detailed call information.
Step 6: Review Total Contacts
The Total Contacts section shows your contact activity.
The New Contacts metric helps you monitor newly added contacts during the selected period.
Click the arrow to access more detailed contact information.
Step 7: Check Phone Numbers
The Phone Numbers card displays the number of phone numbers associated with your account.
Use the arrow button to access phone-number management and related options.
If you need an additional business number, use Purchase a number at the top-left.
Step 8: Monitor Latest Activities
The Latest activities panel displays recent account events.
For example, the dashboard may show a DID Management update, such as a campaign phone number being updated.
Click View details → to see additional information about recent activity.
Step 9: Use Notifications
The bell icon in the upper-right corner provides access to notifications.
Check this area for important alerts, updates, or system notifications.
Step 10: Open Settings
Click the gear icon in the upper-right corner to access available settings and configuration options.
Step 11: Access Help or Support
The circular button in the bottom-right corner can be used to access available help or support features.
How to Use Messaging – Chat
The Messaging – Chat feature allows you to send and receive messages to and from your contacts directly within the platform. This feature streamlines communication and provides an easy-to-use interface for managing conversations.
Steps to Start a Chat
1. Log in to your account and navigate to the Messaging section in the left-hand menu.
2. Click on Chat under the Messaging options.
3. On the Chat page, you will see the following:
- A search bar to find contacts or numbers.
- A message area on the right side of the screen for active chats.
4. To start a new chat:
- Select a Sender ID from the drop-down menu at the top of the page.
- Enter the contact’s phone number or search for an existing contact in the search bar.
- Once the contact is selected, a chat window will appear on the right.
- Type your message in the message box at the bottom right and click the Send button (paper plane icon).
Managing Chats
- Search in Chat: Use the search bar on the right to find specific messages or keywords within your current chats.
- Active Chats: View ongoing conversations in the chat area.
- No Available Contacts: If there are no contacts listed, ensure you have uploaded or saved contacts in the platform.
What is NexTelcoAI
NexTelcoAI appears to be an AI-powered telecom/business communications platform available as a mobile app (Android and iOS), developed by DevSolutions Group. Based on its public app listings, it is designed to help businesses manage calls, messages, voicemails, sales activity, and customer interactions from one system.
What it does
Key features described publicly include:
- AI-powered insights for call performance and user activity
- Smart call handling such as routing, voicemail transcription, and automated responses
- Unified communications for calls, messages, and voicemails
- Sales/customer management with team performance and commissions tracking
- Team collaboration by assigning calls/messages internally
- Secure & scalable tools for business use
How to Manage DIDs in NextelcoAI
The DID (Direct Inward Dialing) Management module in NextelcoAI allows administrators to manage phone numbers, monitor usage statistics, and control the availability of DIDs within the platform. This feature helps organizations efficiently organize inbound communication channels and track call-related metrics.
Video Tutorial:
Steps to Manage DIDs
Step 1: Navigate to DID Management
- Log in to your NextelcoAI account.
- From the left navigation menu, select Call Center.
- Click on DIDs to open the DID Management page.
DID Management Overview
The DID Management screen provides the following tools and information:
Search and Filter Options
- Search Icon: Quickly locate specific DIDs using keywords or phone numbers.
- Filter/Settings Icon: Apply filters and customize the DID list view based on your requirements.
DID Data Table
The DID table displays important information for each configured phone number, including:
|
Column |
Description |
|
Name |
Name assigned to the DID |
|
Vendor |
Service provider associated with the DID |
|
Destination |
Destination number or routing target |
|
Live |
Current live status of the DID |
|
Hour |
Hourly call statistics |
|
Day |
Daily call statistics |
|
Month |
Monthly call statistics |
|
Total |
Total usage or call count |
|
Status |
Enable or disable DID availability |
Managing DID Status
Enable or Disable a DID
- Locate the DID in the management table.
- Use the Status Toggle button to activate or deactivate the DID.
- Changes are applied immediately and reflected in the system.
View DID Performance
- Monitor call activity through the Hour, Day, Month, and Total columns.
- Use these metrics to analyze DID usage and performance trends.
Search for Specific DIDs
- Click the Search icon.
- Enter the DID name, destination number, or related details.
- Matching records will be displayed instantly.
Filter DID Records
- Click the Filter/Settings icon.
- Select the desired filtering criteria.
- Apply filters to narrow down the DID list and quickly locate relevant records.
Benefits of DID Management
- Centralized management of all DIDs.
- Quick activation and deactivation of phone numbers.
- Real-time monitoring of DID usage statistics.
- Improved call routing and resource management.
- Efficient search and filtering capabilities.
Conclusion
The DID Management module in NextelcoAI provides a simple and effective way to manage phone numbers, monitor usage metrics, and control DID availability. By utilizing the search, filter, and status management features, administrators can efficiently oversee their organization’s inbound communication infrastructure.
A settings/filter icon and a search icon located next to the title.
Data Table Columns: A light gray navigation bar with headers for Name, Vendor, Destination, Live, Hour, Day, Month, Total, and Status.
Steps to Manage DIDs
Call Center > DIDs>
